south-asia-and-middle-east-aspect

Aspect software acquires technology assets of LinguaSys

Aspect Software, the leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, announced another key acquisition continuing the company’s successful business transformation to a leading cloud solution provider in the customer engagement space. By acquiring the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider, Aspect bolsters its market-leading omni-channel consumer experience solutions. LinguaSys’ native support for over 18 languages makes the solutions immediately accessible for virtually all regions of the world. LinguaSys’ text-based Natural Language Understanding (NLU) capability combined with Aspect CXP will transform one-way notifications such as outbound text into automated, conversational self-service dialogues.