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Zendesk CX Trends 2026 highlights contextual intelligence shiftNews

Zendesk CX Trends 2026 highlights contextual intelligence shift

Customer experience is entering a new phase where intelligence, memory, and transparency shape service outcomes. New findings point to rising expectations, gaps in trust, and rapid adoption of AI-led controls across Indian enterprises.

By DQC Bureau
Jan 19, 2026 09:06 IST 3 Min read
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Zendesk acquires Unleash to strengthen employee service
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Dec 22, 2025 14:47 IST 2 Min read
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Automated responses decrease response times and raise satisfaction
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ATENEnterprise
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Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week
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