TCS delivers an automated workflow solution

TCS, a leading IT services, business

solutions and outsourcing firm, announced that its solution for core

workflow automation at the Central Vigilance Commission (CVC) has

gone live. The new solution will enable CVC to speed up the pace of

processing cases and complaints by automating administrative tasks,

providing faster access to information and completing investigations

more efficiently.

Vineet Mathur, Director, Central

Vigilance Commission said, “The new automated workflow solution is

likely to change the flow of information and the time taken in

deciding cases. It is going to be a flagship project for improving

the core processes in government functioning in the years to come.”

Tanmoy Chakrabarty, VP and

Head-Government ISU, TCS said, “This solution will bring greater

transparency, eliminate administrative bottlenecks, thus reducing the

throughput time for an application to be processed. It will also

provide a secure and trustworthy environment for conducting its

function. We are delighted to have worked so closely with the CVC

team to complete the project less than six months after allotment.”

The new automated workflow system will assist CVC employees to

process complaints as per the established procedures and rules that

are laid down by the organization. In addition, the new solution will

help the organization to automate administrative tasks and maximize

the time and energy of the staff for core vigilance work, thereby

improving the time cycle of investigating complaints.

Faster processing of complaints and

cases was one of the key areas that was identified for improvement

and IT enablement. With the new solution in place, the CVC will be

able to track complaints with minimum effort and time. Other benefits

include configurability for automatic escalation to next level when

the 'maximum time allowed' for a task is exceeded as well as detailed

MIS report with drill down facility till the file level.

The new workflow solution provides a

collaborative environment for CVC by enabling online communication

with employees across other government offices and agencies. The

system ensures availability of information at right time for faster

and better decision making; better planning and prioritization. It

will eliminate administrative bottlenecks, thus reducing the

turn-around time and providing a secure and trustworthy environment

for conducting online transactions with the CVC.