Zyxel Offers Tech Support to People Working From Home

With more people staying home as cities and countries go into lockdown to stop the spread of COVID-19, Zyxel Networks today announced it has launched an online service to field questions from users worldwide who are running into trouble working remotely.

The Zyxel Networking Ally Help Center, part of its support forum, is staffed by a team of tech experts and power users with specialized knowledge in the various software and hardware that users are getting tangled up in as they try to work from home. Topics include VPNs, security, cloud networking, and any networking questions related to remote working.

Gary Chen, President, Zyxel India, says “Due to widespread fears over Coronavirus, almost all the organizations have gone from traditional office setting to scrambling for a plan to provide secure remote access. In this difficult time Zyxel bring you the platform of experts to resolve your various networking challenges. We always believe in customer satisfaction, feel free to contact us at online help center to serve you better and to keep the daily business activities running.”

“Social distancing and isolation are key to the world beating this pandemic. However, the transition to working from home hasn’t proven easy for everyone, largely due to the widespread lack of readiness in networking infrastructure and employee training,” said Brian Tien, Zyxel Networks’ Vice President of Global Sales and Marketing." In fact, we have received a surge of inquiries from both users and administrators in the past few weeks.

“In this same period, there have been inspiring examples of individuals and organisations helping each other. As Your Networking Ally, we felt the urge to step up, too,” Tien added. “With our networking knowledge, experienced team, and great user community, we’re ready to do our part to help people overcome their current networking challenges. Whether a question is about a Zyxel product or about networking techniques in general, they’re all equally welcome.” The help center is the first of three measures in Zyxel’s Networking Ally Program in response to the COVID-19 outbreak. And, as staying connected is now crucial to keeping business, educational, and healthcare services running, Zyxel is also calling for volunteers from certified partners and other networking experts to help those in need. The two other measures – a network solution consultancy service and a practical networking tip-sharing website – will go online in the coming weeks to help companies and businesses sustain through the pandemic.