Capgemini announced it has been positioned as a Leader by Gartner in its Magic Quadrant for Customer Experience (CX) and Customer Relationship Management (CRM). It has been given this position because of its above-average market growth and focuses on solutions for large or complex projects.
The Gartner Magic Quadrant evaluated 21 full-service providers for a broad range of services across a diverse range of CRM and CX needs. Capgemini was recognized for its strengths including breadth of competencies that integrate industry expertise, CX consulting, CRM technology and analytics capabilities, and for its close partnerships with major CRM software providers. The report also highlighted that “Capgemini is best in situations that require client-specific adaptation to solutions that need a combination of business and technology competencies.”