OpenText Aviator Transforms Work with Artificial Intelligence

OpenText, the information company, has unveiled Cloud Editions 24.1, introducing the latest innovations in OpenText Aviator. OpenText Aviator facilitates multiple AI use cases, ensuring secure information management and governance across knowledge bases without requiring customers to relocate their data. The enhancements and integrations in Cloud Editions 24.1 reflect a strategic evolution in reimagining work with the application of AI to business workflows, as showcased by Opentext.ai.

The necessity to embrace AI extends across every industry and business sector, steadily gaining momentum. Gartner predicts that by the coming year, 30% of major organizations will rely on AI-generated personalized content, marking a substantial increase from the mere 2% in 2022. Additionally, Gartner foresees that specialized generative AI systems will automate 20% of routine tasks across diverse industries by 2026. This rapid acceleration underscores AI's pivotal role in revolutionizing operations across all business sectors, and OpenText is prepared to support this transformative journey. 

“The latest Cloud Editions launch isn’t just about enhancing our offerings or providing a solution. It's about enabling a paradigm shift in how businesses operate, how industries evolve, and how we collectively engage with technology in this era of rapid transformation,” said Mark J. Barrenechea, CEO & CTO, of OpenText. “Leveraging AI for impactful results depends on reliable data – without it, even the most skilled data scientists will struggle. By expanding the Aviator portfolio in conjunction with our world-class information management platform, Cloud Editions 24.1 empowers customers with the tools and insights needed to get ahead.” 

Now, being made available in Cloud Editions 24.1, OpenText has added the following enhancements to its Aviator portfolio:  

• OpenText Content Aviator is now accessible on OpenText Extended ECM, seamlessly incorporating conversational search, summarization, and translation features within content management. Acknowledging the time-consuming and tedious nature of information retrieval for employees, this update empowers customers to utilize generative AI technology, expediting content discovery and enhancing overall employee efficiency and productivity.
• OpenText IT Operations Aviator on SMAX effectively addresses typical IT service requests, reducing reliance on support staff and cutting down tier-one business costs. Explore further details about the early adopter program here.
• OpenText Thrust Studio is currently available through an early access program. These new tools empower developers to design, build, and deploy applications more seamlessly using OpenText Thrust APIs, with improved workflows, permissions, and decision models. In CE 24.1, OpenText introduces enhancements to its Thrust for Partner Program, offering partners new features in OpenText Thrust Studio, including a more robust set of free APIs and additional support to create industry-specific solutions. OpenText partners interested in joining the early access program can sign up here.

"In recent years, we have witnessed how AI can profoundly change the world. Today, it is more evident than ever before that AI is the guiding compass that is steering businesses toward better efficiency, profitability, and intelligence,” said David Milette, co-founder and Chief Technology Evangelist at SQALogic Technologies Inc. “However, we are seeing in our industry that amidst AI's incredible power lies a conundrum: testing an evolving AI technology requires fundamental changes in the way we approach Quality Assurance as practitioners. Harnessing AI's tremendous potential demands a shift in responsibility and perspective; OpenText makes this simple. With its Aviator capabilities, our customers can seamlessly transform challenges into opportunities by gaining essential insights needed to identify and address potential issues, refine strategies, and ensure timely and successful deliveries.” 

Since the initial introduction of opentext.ai and OpenText Aviator in August 2023, the company has promptly showcased its dedication to advancing its AI vision. This commitment is evident in the launch of the first set of Aviator capabilities designed to address various use cases across the enterprise:

OpenText Aviator for Business 

• OpenText IT Operations Aviator stands as an innovative generative AI virtual agent designed for OpenText Service Management Automation X (SMAX).
• OpenText DevOps Aviator empowers organizations to achieve unparalleled software delivery velocity through the utilization of generative AI capabilities.
• OpenText Content Aviator enhances information retrieval in the workplace, promoting efficiency and productivity. The interactive chat interface and natural language queries elevate user productivity while streamlining content discovery.
• OpenText Experience Aviator seamlessly incorporates Customer Communications Management (CCM) software with generative AI capabilities. This integration empowers marketing, communications, and customer service support teams to create well-crafted and pertinent material at an accelerated pace, thereby enhancing development productivity.
• OpenText Cybersecurity Aviator introduces a pioneering approach to threat detection, integrating machine learning models that autonomously and consistently learn with swift deployment. This enables the implementation of new threat detection models within hours.
• OpenText Business Network Aviator brings generative AI and large language models (LLMs) into the OpenText Business Network, placing the entire supply chain information flow into a single platform.  

OpenText Aviator for Technologists 

• OpenText Aviator Platform offers a suite of tools and connectors to administer enterprise-grade data warehouses, data lakes, analytics of structured and unstructured data, and visualization for intelligent decision-making. 
• OpenText Aviator Search introduces a new advanced capability to go from clicks to conversations with a search that spans all data types across multiple repositories to build any custom solution, portal, or experience for an enterprise.  
• OpenText Aviator IOT brings forward a collection of tools to better connect and protect millions of IoT endpoints to get real-time insights and visibility into assets' location, condition, utilization, performance, and health. 
• OpenText Thrust is a set of robust cloud API services and developer tools built over the last three years that can power secure information flows, fuel custom AI solutions, and fast-track new AI-embedded applications. 
• OpenText Aviator Lab is a partnership for experimentation with professional AI experts to help customers accelerate AI development through rapid prototyping, and AI reference architectures in a secure sandbox environment.