In this unique segment of DQ Channels, we have covered the entire Cloud journey of CoRover. Ankush Sabharwal, Founder and CEO shared his entire journey about how his organisation has moved to the cloud business, challenges, growth, and future vision.
When and how did you move to Cloud Business?
CoRover since its inception in 2016 has been a prominent user of cloud technologies. CoRover also has the provision of on-premise deployment, however, we have seen many issues there vis-à-vis scalability and maintenance. Many features like – reliability, accessibility, scalability, security, on-demand availability, data monitoring were some of the reasons which helped shape our decision to adopt cloud business. We have seen 800,000 concurrent users in one of our implementations, which is a huge surge, we could sustain because of an auto-scaling feature of cloud infra, and even down-scaling if the usage is less to reduce the cost.
2.What are the different Cloud services do you offer?
We provide all cloud offerings; however, we specialize in Conversational AI, AI, ML, NLP, AR, VR and RPA.
3.What sort of changes have you done to move to the cloud within the organization in terms of Team, skill set, infrastructure, and others?
Previously on Cloud Journey: E Soft Online
Cloud is so easy to manage, we did not have to possess specific skills. Cloud helps us have less fixed cost because of less physical assets and helps us focus on the core business.
4.How does Crayon Software help you to grow your business and customers?
a) Deeper customer engagements: Meeting regularly with your customers helps develop a better understanding of their business and needs.
b) Increased profits: Offering increased support and billing services, whether on our own or through an indirect provider, opens up new revenue streams.
c) Add value: We’ll be able to offer customers industry-specific solutions bundled with Microsoft products.
d) Provide managed services: We’ll be well-positioned to meet customer demand for managed services.
5.How your old and new customers adopting the new technology and moving to the cloud?
The majority of our customers have been using the cloud services from the very start of the project lifecycle and we have seen positive feedback from our customers as data security is paramount for us and over the years we have seen customers switching from an on-premise model to cloud-based because of the hassle-free approach and pay per use model.
Importantly, we recently acquired a PSU of Defense Ministry for Cloud Deployed of your HR Chatbot/Virtual Assistant.
How many customers you have, who are taking Cloud solutions and what are their different verticals?
We have more than 100+ implementations across various verticals and providing a range of solutions like ChatBot, VoiceBot, VideoBot, Voice-Enabled IVR and many more. The majority of our customers are using the cloud solutions like IRCTC (Retail), IGL (Energy), Mahindra (Automotive), GamerJi (Entertainment), NPCI/RuPay (BFSI), SRS Travels and KSRTC (Travel), ATC/ITC (Retail), NSDC (Education) and many more.
What are the different challenges did you face in this journey?
One of the biggest challenges we’ve encountered during the course of our journey is the migration of legacy systems to cloud deployment. However, with our diverse experience in multiple technologies, we understand the tech stack and architecture fast and plan well to execute the migration without any flaw so far.
What is your overall growth being a cloud partner?
The idea is for any organization to focus and be the leader in the area of its expertise, this is possible when we are asset-light and leverage cloud computing!
Being a cloud partner, we could achieve the below:
a) Expand business with continuous selling: We can use the latest cloud resources to build unique solutions for virtually any customer need and leverage our sales motions to serve businesses of any size.
b) Value-added services for enduring partner relationships: We can build a sustainable business by guiding customers through digital transformation, offering recurring solutions, and earning rewards for driving customer’s value.
c) Lower partner costs, Accelerated Customer Success: As a partner, we have the resources to drive faster solution adoption among customers, streamline operations, improve customer satisfaction, and manage customers more effectively.
9.What are your future goals?
CoRover is the world’s first human-centric Conversational AI platform company, we envision being the global leader in the Conversational AI space.