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Genesys Launches IndustryNews

Genesys cloud agentic virtual agent unveiled

A new enterprise virtual agent built on large action models aims to move customer service from scripted responses to autonomous task completion. The system is designed to plan, execute and resolve complex requests across multiple business systems.

By DQC Bureau
Feb 12, 2026 20:19 IST 3 Min read
Genesys Cloud SocialNews
Genesys Cloud Social Announced to Expand Social Media Capabilities
By DQC Bureau
Mar 27, 2025 13:00 IST 2 Min read
Genesys Unveils Fiscal Year 2024 Record Business PerformanceNews
Genesys Unveils Fiscal Year 2024 Record Business Performance
By DQC Bureau
Mar 22, 2024 16:44 IST 4 Min read
Genesys Acquires Radarr Technologies to Enhance Customer Experience 1News
Genesys Acquires Radarr Technologies to Enhance Customer Experience
By DQC Bureau
Jan 25, 2024 07:03 IST 3 Min read
bzbzPartner Strategy
‘Genesys has always been a channel focusedorganization’- Avanti Misra, Director Channels
By Jyoti Bhagat
Feb 23, 2018 09:50 IST 2 Min read
Bosch selects Genesys to unite global contact centres xNews
Genesys to Hold Global Webinar, examines operational best practices for contact centers
By DQC Bureau
Jun 20, 2017 12:00 IST 1 Min read
SutherlandBest Deployment
Sutherland Deploys Genesys Platform
By DQC Bureau
May 22, 2017 07:56 IST 2 Min read
genesysNews
Genesys Asia Pacific Partners Recognised at APAC Partner Conference
By DQC Bureau
Mar 16, 2017 10:26 IST 2 Min read
acquiEnterprise
Genesys acquires Silver Lining Solutions
By DQC Bureau
Mar 06, 2017 08:04 IST 1 Min read
downloadNews
Genesys Hosts GenTech 2017
By DQC Bureau
Mar 02, 2017 10:39 IST 1 Min read
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