D Link expands support service to smaller towns

D-Link Direct Support Service (DDS’) which was launched in mid 2013 by D-link has helped the company expand consistently. Following the success D-Link has decided to take the service in C&D class cities.

The DDS’ has also enhanced the service support system which will make the turnaround time faster and increase the footprint for DDS pan India.

This service with its new regional model will be backed by D-Link Service Centers (DSC) along with D-Link Service Partners (DSP) and D-Link Authorized Collection centers (DAC). So with a presence in over 150 cities, DDS can now offer faster and reliable service to customers across India.

All regional DDS Centers are equipped with state-of-the art BGA (Ball Grid Array) facilities to support quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL Broadband, Wireless and selected 3G Life Style Products.

Balgond Chougula, VP, Customer Support Services, D-Link (India), said, “With Regional DDS model we aim to reach out to our customers present even in the remotest of location through our innovative and agile service approach.”

D-Link Direct Service is a one-stop service solution that offers ‘Service at doorstep’. Once the customer lodges the complaint with D-Link toll free support 18002330000 or via. E-mail DDS.Support@in.dlink.com, it will arrange for the product in concern to be picked from customers’ door-step and will have it replaced with a working model there and then. Also, when the complaint is logged into the system, customer will also receive an SMS stating the status of the advance replacement unit dispatched, said the press release.


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